SAFE TRADE SOLUTIONS LTD
TERMS AND CONDITIONS OF SERVICE

Terms and Conditions of Service

These Terms and Conditions of Service (the “Terms”) govern the relationship between Safe Trade Solutions Ltd (“Safe Trade Solutions”, “we”, “us” or “our”) and any person or entity who purchases, subscribes to, registers for, accesses, or uses our platform, software and related services (each a “Customer” or “you”). By using the Services, you agree to be bound by these
Terms. If you do not agree, you must not use the Services. Provider: Safe Trade Solutions Ltd, Portland House, 113-116 Bute Street, Cardiff CF105EQ, registered in England and Wales.

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1. Definitions and Interpretation

1. “Applicable Law” means any statute, regulation, instrument, by-law, directive, decision,
   notice, or other law in force in England and Wales from time to time, including the
   Consumer Rights Act 2015 and the Data Protection Act 2018 (UK GDPR).

2. “Business Day” means a day other than a Saturday, Sunday or public holiday in England
   when banks in London are open for business.

3. “Confidential Information” means any information of a confidential nature disclosed by one
   party to the other, whether oral or in writing, that is identified as confidential or would
   reasonably be regarded as confidential.

4. “Content” means any text, data, images, instructions, and other information entered,
   uploaded, or otherwise provided by the Customer to the Services.

5. “Output” means any documents generated by the Services, including risk assessments and
   method statements (RAMS).

6. “Services” means the provision of our software platform for the automated generation of
   RAMS and related tools, documentation, and support.

7. “Subscription” means the paid plan selected by the Customer, including tier, limits and
   billing cycle.

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2. Scope of Services

1. Safe Trade Solutions provides a software-as-a-service platform that programmatically generates RAMS documents based on inputs supplied by the Customer.

2. The Services do not constitute legal, compliance, or health and safety consultancy or advice. The Services are tools to assist a competent person; they are not a substitute for professional judgement.

3. The Customer is solely responsible for the selection of templates, accuracy and completeness of inputs, and the final review, approval, and adoption of any Output on site.

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3. Customer Obligations and Warranties

1. Provide complete, accurate, and current information for each task, including but not limited to:

• scope of works

• location

• trades

• plant

• personnel

• site-specific hazards and controls

1. Ensure that a competent person reviews, adapts, and approves the Output prior to use; implement appropriate site inductions, briefings, supervision, and monitoring.

2. Maintain secure access credentials and ensure only authorised users access the Services.

3. Comply with all Applicable Law, site rules, and client requirements when using any Output.

4. Immediately cease use of the Services if any safety concern arises and seek professional
   advice where necessary.

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4. Acceptable Use

1. You must not use the Services in any unlawful manner, for fraudulent or malicious activity,
   or in any way that could damage, disable, overburden, or impair the Services.

2. You must not circumvent security, probe or test vulnerabilities, or copy, modify,
   reverse-engineer, or create derivative works of the Services, except to the extent expressly
   permitted by Applicable Law.

3. You must not input Content that infringes intellectual property, privacy, or data protection
   rights or contains unlawful or harmful material.

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5. Fees, Billing and Trials

1. Fees are payable in advance per the Subscription selected. We may change Fees upon renewal by giving reasonable notice.

2. Unless required by Applicable Law, Fees are non-refundable. We may suspend or terminate access for non-payment or breach.

3. Taxes: Fees are exclusive of VAT and other applicable taxes which shall be added and payable by the Customer.

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6. Intellectual Property

1. All intellectual property rights in and to the Services, the platform, software, templates, know-how, and branding are and shall remain owned by Safe Trade Solutions.

2. Subject to payment of Fees and compliance with these Terms, we grant the Customer a non-exclusive, non-transferable, revocable licence to access and use the Services during the Subscription term.

3. Ownership of Output: the Customer owns the specific RAMS documents generated from the Customer’s Content for its internal use, subject always to these Terms and any third-party rights.

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7. Confidentiality

1. Each party shall keep the other party’s Confidential Information strictly confidential and shall not disclose it to any third party except as required by law or as necessary to perform its obligations under these Terms.

2. The obligations of confidentiality do not apply to information that is or becomes public
   through no fault of the receiving party; was lawfully known to the receiving party before disclosure; or is independently developed without use of the Confidential Information.

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8. Data Protection

1. Each party shall comply with UK GDPR and the Data Protection Act 2018. Our Privacy Policy
   explains how we process personal data.

2. Where we act as a processor, we shall process personal data only on documented
   instructions of the Customer and shall implement appropriate technical and organisational
   measures to protect such data.

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9. Disclaimers

1. The Services and all Output are provided on an 'as is' and 'as available' basis. To the fullest
   extent permitted by Applicable Law, all warranties, representations and conditions, whether
   express, implied or statutory, including fitness for a particular purpose, merchantability, and
   non-infringement, are excluded.

2. AI-generated Output: the Customer acknowledges that the Output is generated
   automatically from the Customer’s Content and public or model data and may contain
   errors or omissions. The Output must be reviewed, verified, and adapted by a competent
   person prior to use on site.

3. We do not provide legal, compliance, or health and safety consultancy. Any reliance on the
   Output is at the Customer’s sole risk.

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10. Limitation of Liability

1. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

2. Subject to the preceding clause, we shall not be liable to the Customer for any:

• loss of profits, revenue, business, goodwill, anticipated savings

• loss or corruption of data

• any indirect, special, incidental, consequential, exemplary, or punitive losses

1. Subject to the first paragraph of this clause, our total aggregate liability shall be limited to the greater of:

• the total Fees paid in the previous 12 months, or

• £500

1. Indemnity: The Customer shall indemnify, defend and hold harmless Safe Trade Solutions from all claims and losses arising from the Customer’s breach, Content, or use of the Services or Output.

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11. Suspension and Termination

1. We may suspend or terminate the Services immediately if the Customer breaches these Terms, fails to pay Fees, or uses the Services in a manner that risks harm to persons, property, reputation, or system security.

2. Upon termination:

• all licences cease

• Customer must stop using the Services

• any due amounts become immediately payable

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12. Force Majeure

1. We shall not be liable for delay or failure due to events beyond our control, including acts of God, epidemic, pandemic, war, terrorism, riot, industrial disputes, utility failures, or failure of third-party networks.

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13. Changes to the Services or Terms

1. We may modify the Services or Terms due to technology, legal, or business changes. Material changes will be notified where reasonably practicable. Continued use after changes = acceptance.

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14. Notices

1. Formal notices must be written and delivered by email or first-class post to the addresses in the order or account page. The Customer must keep contact details updated.

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15. Governing Law and Jurisdiction

1. These Terms and disputes arising from them shall be governed by the laws of England and
   Wales. Courts of England and Wales have exclusive jurisdiction.

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16. General

1. Entire agreement.

2. Severance: invalid terms modified or removed without affecting the rest.

3. Waiver: delay or failure to exercise rights is not a waiver.

4. Assignment: Customer cannot assign rights without consent; we may assign anytime.

Effective Date: 11/10/2025